Booking terms

About these terms

These terms are the agreement between you and VKSA Stays Ltd (company number 16215604, registered in England and Wales), trading as VKSA Stays when you book an apartment through this website. Please read them before you book. If you book through Airbnb, Airbnb’s terms and the cancellation policy shown on the listing apply instead.

Making a booking

You book on our booking page, which runs on Uplisting, the system we use to manage reservations. Your booking is confirmed when you receive a confirmation email. The person who books must be at least 18, must stay in the apartment, and is responsible for everyone in their group.

Price and payment

The price you see before you pay is the full price of your stay in pounds sterling, including any cleaning fee and any discount for a longer stay. You pay by card on the booking page when you book. Payments are processed by Uplisting’s payment provider and we never see your full card details.

Security deposit

Each stay has a refundable security deposit of £200. It is handled by SafeGuest, the deposit service connected to Uplisting, which holds it on your card before check-in and releases it after your stay if nothing is damaged. Where the booking page offers it, you can pay a smaller, non-refundable damage waiver instead.

If you cancel

Each apartment has its own cancellation policy. To cancel, reply to your confirmation email or write to info@vksastays.co.uk. The time of your cancellation is when we receive it.

If you leave early, the unused nights aren’t refunded. If you can’t travel, it’s worth having travel insurance that covers cancellation.

If we have to cancel

If we can’t provide your stay, for example because of a serious fault in the apartment, we’ll tell you as soon as we can and refund everything you’ve paid us. Where we can, we’ll offer you our other apartment first.

Your stay

• Check-in is from 3pm and check-out is by 11am. Ask us before you book if you need different times.
• Check-in is self-service. The full address and entry instructions come with your booking confirmation. Please don’t share them.
• Only the guests named in the booking may stay, up to the apartment’s limit: 6 for the Modern 2-Bed Flat with Flexible Beds and 5 for the Stylish Central Warrington Stay.
• Children are welcome. Pets, smoking (including e-cigarettes) and parties or events aren’t allowed in either apartment.
• Please respect the neighbours and keep noise down, especially late in the evening.
• Tell us straight away if anything is broken or not working, so we can sort it out.

If these rules are seriously broken, we may ask you to leave without a refund.

Damage and breakages

Please leave the apartment as you found it. You are responsible for damage or loss caused by you or your group during your stay, beyond ordinary wear and tear. We’ll show you the cost and the evidence before claiming it from the security deposit, and we may ask you to pay anything above the deposit. Extra cleaning after smoking, pets or a party will be charged at cost.

Our liability

We look after the apartments carefully. We’re not responsible for loss of or damage to your belongings unless it’s caused by our negligence, or for problems outside our control, such as utility cuts or building works next door. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can’t be limited by law, and nothing affects your legal rights as a consumer.

Not a tenancy

Your booking gives you permission to stay in the apartment as holiday or business accommodation for the dates booked. It isn’t a tenancy and doesn’t give you the rights of a tenant, however long you stay. You need to leave by check-out time on your last day.

Complaints and the law

If something isn’t right, please tell us during your stay so we can fix it while you’re there. You can also write to info@vksastays.co.uk or Unit 13 Roding House, 2 Cambridge Road, Barking IG11 8NL after your stay.

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts. Our privacy policy explains how we use your details.